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Telehealth psychiatry FAQ
Scannable answers for busy people. Chat on this site for more, or:
Are you taking new patients?
Yes — anywhere in Kansas and Missouri, and in Illinois.
- New patients are usually seen within 1–2 weeks.
- New patients book a full video evaluation (about 90–100 minutes).
- First visit is a consultation; ongoing relationship begins after a second visit.
- Use chat for questions, then book online when ready.
How soon can I be seen?
New patients are usually seen within 1–2 weeks. Open times are shown when you book. If none fit, ask in chat or call 773-312-3858 to be added to the waitlist.
Do you see kids and teens?
Yes. Dr. Brown is a child, adolescent, and adult psychiatrist. For children and teens, a parent or guardian takes part for about 20 to 30 minutes. See the child & adolescent page for more.
Do you see patients anywhere in Kansas and Missouri?
Yes. Every visit is by video, so you can be anywhere in Kansas or Missouri, from Wichita and Garden City to St. Louis and Springfield. You need to be physically in the state during the visit.
Are you taking new Illinois patients?
Yes, for now. Illinois patients can book a new-patient video evaluation.
What days do you see clients?
Schedule
Monday – Thursday
Do you do ERP for OCD?
Dr. Brown does not provide ERP himself. He often works with people who have already done ERP or understand the ideas and still feel stuck — combining medication, dynamic therapy, and lifestyle support. He collaborates with ERP therapists. He is listed in the International OCD Foundation directory as a medication prescriber.
I already did ERP / CBT. Can you still help?
Yes — that is a common reason people reach out. When skills make sense but symptoms, sleep, mood, focus, or daily follow-through still get in the way, a psychiatrist who also does therapy can help.
Where else can I find your profile?
Dr. Brown is listed in the International OCD Foundation directory, and on Psychology Today for Illinois and Kansas. Links are on the About and OCD pages of this site.
Do you prescribe medications and do psychotherapy?
Yes. As a psychiatrist, Dr. Brown prescribes and manages medications and also offers ongoing dynamic talk therapy when that is a good fit.
Do you accept insurance?
Out-of-network for all plans. HSA/FSA debit cards are welcome.
- Payment is collected at the visit.
- You receive a receipt / superbill to submit to a PPO yourself.
- Dr. Brown does not bill insurance companies directly.
- Contact your insurer for your out-of-network rate.
CPT codes (for your insurer)
- New patient90792
- 30 min follow-up99213 and 90833
- 60 min follow-up99213 and 90838
What do visits cost? What payment methods do you accept?
Current fees (out-of-network):
| Visit | Fee |
|---|---|
| New patient evaluation (about 90–100 minutes) | $600 |
| 60 min follow-up visit | $420 |
| 30 min follow-up visit | $265 |
Payment methods
- FSA / HSA debit
- Credit card
- ACH bank transfer
- Bitcoin
Payment is due at the appointment (or anytime before).
How do I submit an insurance claim?
After payment you receive a superbill/receipt to submit yourself. Ask your insurer how they want claims filed and what your out-of-network benefits are.
What is your privacy policy?
Personal and health information is stored with encrypted practice systems (including secure mail/files such as Proton) and clinical tools used for care. Secure channels only. Data is not shared without your written request (or as required by law).
Can I do a short intro phone call first?
A brief phone question is fine: call 773-312-3858. Most questions are also answered in website chat. The first appointment is a new-patient video evaluation of about 90–100 minutes, which you can book online when ready. Therapists coordinating care may call the practice.
What is the cancellation policy?
- 24+ hours notice
Cancel or reschedule anytime — no charge. - Under 24 hours
Full visit fee charged to the payment method on file.
How do I join my telehealth visit?
All visits are online video.
Join visitmeet.drmattbrown.com — bookmark thisThat link is the waiting room.
Which states do you see patients in?
Secure telehealth only for residents of:
- Illinois
- Kansas
- Missouri
What if the available times don’t work?
If the open new-client times don’t fit, or you have flexibility and want an earlier slot if one opens, say so in chat or call the practice to be placed on the waitlist.
How do I contact the practice?
New clients
Use chat for questions · confirm IL, KS & MO · book online.
Current patients
Join visit for video · site chat between visits.
Last reviewed by Matt Brown, DO, MBA — October 30, 2026